Refund & Return Policy
1. Introduction
This Refund & Return Policy outlines the terms and conditions for returning products purchased from coconotch.in (the “Website”).
2. Eligibility for Returns
- Products: Most products purchased from the Website are eligible for return within 7 days of the original purchase date.
- Conditions:
- The product must be in its original condition, unused, and undamaged.
- The product must be returned in its original packaging with all original tags and labels attached.
- Certain products may be excluded from returns, such as personalized items, intimate apparel, and perishable goods. Please refer to the specific product page for details.
3. Return Process
- Initiating a Return: To initiate a return, please contact us at info@coconotch.in or +91 97767 77699 within 7 days of receiving your order.
- Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item, damaged product).
- Shipping Method: We recommend using a trackable shipping method for returns.
4. Refunds
- Processing Time: Once we receive your returned product and verify its condition, we will process your refund within 7 business days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Fees: There may be a restocking fee of 5% for certain returns.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@coconotch.in or +91 97767 77699 with photos of the damage. We will arrange for a replacement or issue a full refund, including return shipping costs.
6. Order Cancellations
You may cancel your order within 7 hours of placing it. If your order has already shipped, please refer to our Return Policy.
7. Contact Us
If you have any questions about our Refund & Return Policy, please contact us at info@coconotch.in or +91 97767 77699.
Important Notes:
- This Refund & Return Policy is subject to change without prior notice.
- Please refer to the specific product page for any product-specific return policies.
Remember to:
- Replace the bracketed information with your specific details (e.g., number of days, percentage of restocking fee, contact information).
- Clearly state any exclusions or limitations to your return policy.
- Ensure your return policy complies with all relevant laws and regulations in your jurisdiction.